Privacy Policy — ezzi88

Welcome to the ezzi88 Privacy Policy. ezzi88 ("we", "us", "our") operates the online casino and sportsbook platform accessible at https://ezzi88.net (the "Platform"), serving players across Indonesia, including Jakarta, Surabaya, Medan, Bandung, Bali, Yogyakarta, Semarang, and beyond.

We are committed to protecting the privacy and personal data of every individual who visits, registers on, or interacts with the ezzi88 Platform. This Privacy Policy explains in clear, transparent terms what personal data we collect, the purposes for which it is used, with whom it may be shared, how long it is retained, how it is protected, and what rights you hold in relation to it.

This Privacy Policy forms an integral part of the ezzi88 Terms & Conditions. By registering an account on the Platform, you confirm that you have read, understood, and accepted the practices described in this document. If you do not agree with any part of this Policy, you should not create or continue to use an ezzi88 account.

ezzi88 collects the following categories of personal data from users of the Platform:

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. However, identity documents submitted during KYC may incidentally contain some of this information; such data is used solely for identity verification and is not processed for any other purpose.

ezzi88 collects personal data through the following means:

• Directly from you: When you complete the registration form, submit KYC documents, make deposits or withdrawals, contact our support team, or participate in promotions.
• Automatically: Through cookies, web beacons, server logs, and similar tracking technologies as you navigate and interact with the Platform. See Section 6 (Cookies & Tracking) for full details.
• From third-party payment processors: When you initiate a deposit or withdrawal, our payment processing partners (banks and e-wallet operators) confirm transaction details, account ownership, and fraud signals to ezzi88 as part of the payment flow.
• From identity verification partners: Where automated document verification services are used to authenticate KYC submissions, those partners may return verification results and risk scores to ezzi88.
• From game providers: Third-party game studios such as Evolution Gaming, Pragmatic Play, PG Soft, NetEnt, Microgaming, and Spribe may provide aggregated gameplay event data to ezzi88 for the purpose of account management and responsible gaming monitoring. These providers do not share personal identity data with ezzi88 beyond what is required for session management.

ezzi88 processes your personal data for the following specific purposes, each of which is grounded in a legitimate legal basis:

• Account creation and management: To establish and maintain your ezzi88 account, including verifying your identity, age (21+), and eligibility to use the Platform.
• KYC and regulatory compliance: To fulfil our obligations under internationally recognised anti-money-laundering (AML) and know-your-customer (KYC) frameworks applicable to online gaming platforms.
• Processing transactions: To process your deposits and withdrawals in Indonesian Rupiah (IDR) via your chosen payment method — BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja, or other accepted methods.
• Providing and improving the Platform: To deliver the Services you have requested, optimise Platform performance, personalise your gaming experience, and develop new features.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and any other conduct that constitutes a breach of our Terms & Conditions or applicable law.
• Responsible gaming: To monitor gameplay patterns — session length, betting frequency, deposit velocity — and, where our systems identify potential risk indicators, to contact you proactively or apply protective measures such as deposit limits or account cooling-off periods.
• Customer support: To respond to your enquiries, resolve disputes, and maintain records of communications with our support team for quality-assurance and compliance purposes.
• Marketing communications: To send you promotional offers, bonus notifications, and updates about new games or features — but only where you have opted in to receive such communications. You may opt out at any time by contacting support or following the unsubscribe link in any marketing email.
• Legal obligations: To comply with any legal obligation requiring disclosure of personal data, including valid court orders, regulatory investigations, or requests from lawfully empowered public authorities.

ezzi88 does not engage in automated decision-making or profiling that produces legal or similarly significant effects on your rights, without providing a mechanism for human review of that decision.

Your personal data may be shared with the following categories of third parties, strictly for the purposes described in Section 4:

• Payment processors and financial institutions: Banks and e-wallet operators (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja) receive the minimum transaction data necessary to process your deposits and withdrawals.
• KYC and identity verification providers: Third-party document verification services that process copies of your identity documents to confirm authenticity and completeness on behalf of ezzi88.
• Game technology providers: Software studios whose games run within the ezzi88 Platform receive session identifiers and bet data necessary to operate game functionality and return results. These providers are bound by contractual data-protection obligations.
• IT infrastructure and cloud service providers: Companies that supply the hosting, database, content delivery, and cybersecurity infrastructure on which the ezzi88 Platform operates. Access to personal data by these providers is strictly limited to what is technically necessary.
• Customer support platforms: Third-party live chat and ticketing software providers used to power our 24/7 Indonesian-speaking support service. Communication records are stored within these platforms under applicable data-processing agreements.
• Legal and regulatory authorities: Where required by a lawfully issued order, warrant, or regulatory request, ezzi88 may disclose personal data to law enforcement agencies, courts, or other competent authorities. We will notify you of any such disclosure to the extent permitted by law.
• Business successors: In the event of a merger, acquisition, or sale of all or part of ezzi88's business, your personal data may be transferred to the acquiring entity. You will be notified in advance of any such transfer and of any changes to this Privacy Policy that arise from it.

The ezzi88 Platform uses cookies — small text files stored on your device — and related technologies such as web beacons and local storage to deliver core functionality and improve your experience. The categories of cookies we use are as follows:

ezzi88 does not use third-party advertising or behavioural targeting cookies. We do not share your browsing activity on the ezzi88 Platform with any advertising network or data broker.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling functional cookies may affect your experience on the Platform — for example, your session preferences may not be saved between visits.

ezzi88 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention guidelines apply:

• Active account data: Retained for the duration of your account's active status plus a minimum period of five (5) years following account closure, to meet AML/KYC record-keeping obligations.
• KYC documents: Retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later.
• Financial transaction records: Retained for a minimum of five (5) years in accordance with internationally recognised financial record-keeping standards.
• Gameplay records: Retained for a minimum of two (2) years, and for up to five (5) years where records relate to a disputed outcome or regulatory enquiry.
• Support communications: Retained for two (2) years following the resolution of the relevant enquiry or ticket, unless the communication relates to an ongoing legal matter.
• Marketing preferences and opt-out records: Retained indefinitely to ensure we do not contact you after you have opted out of marketing communications.
• Technical and analytics data: Anonymised or aggregated at the end of each calendar year; raw IP-level log data is deleted after 90 days in normal operation.

When personal data is no longer required, it is securely deleted or irreversibly anonymised in accordance with our internal data disposal procedures.

ezzi88 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the ezzi88 Platform.
• At-rest encryption for sensitive data stored in our databases, including KYC documents, financial records, and account credentials.
• Password hashing using industry-standard one-way hashing algorithms. ezzi88 does not store your plaintext password and cannot retrieve it.
• Access controls and role-based permissions limiting staff access to personal data strictly to those whose job functions require it.
• Regular security audits and penetration testing conducted by qualified third-party cybersecurity specialists.
• Intrusion detection and monitoring systems operating 24 hours a day to identify and respond to anomalous access patterns in real time.
• Secure data centres with physical access controls, environmental protections, and redundancy measures to prevent data loss.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You are also responsible for safeguarding your own account credentials and ensuring that your device is not accessed by unauthorised individuals.

As an ezzi88 player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team via live chat or by emailing [email protected]. We will acknowledge your request within 5 business days and resolve it within 30 days.

Please note that certain rights are subject to limitations where retention of data is required to comply with a legal obligation, to establish or defend a legal claim, or to protect the rights of another person. We will communicate any such limitation clearly when responding to your request.

As part of our commitment to protecting minors, ezzi88 requires all new registrations to provide a valid date of birth at the time of account creation. Age is further verified during the mandatory KYC process, which requires a government-issued identity document confirming the applicant's date of birth.

If you have reason to believe that a person under the age of 21 has registered an account on the ezzi88 Platform, please contact our support team immediately at [email protected] so that we may investigate and take appropriate action without delay.

The ezzi88 Platform integrates games and services from third-party providers, including Evolution Gaming, Pragmatic Play, PG Soft (Pocket Games Soft), NetEnt, Microgaming, and Spribe. When you launch a game produced by one of these studios, a session connection is established between your device and the game provider's servers.

Each game provider operates under its own privacy policy and data-processing agreements with ezzi88. While ezzi88 requires all providers to maintain appropriate security and data-protection standards as a condition of their integration on our Platform, we are not responsible for the independent data practices of these third parties beyond the scope of our contractual obligations with them.

Similarly, links within the ezzi88 Platform to payment methods such as the OVO, DANA, GoPay, or ShopeePay interfaces will direct you to those services' own environments, which are governed by their respective privacy policies. ezzi88 recommends reviewing those policies before transacting.

As a globally operated online gaming platform serving Indonesian players, ezzi88 may process and store your personal data on servers located outside the Republic of Indonesia. This may include transfers to jurisdictions in the Asia-Pacific region and other locations where our infrastructure partners operate data centres.

Where personal data is transferred internationally, ezzi88 ensures that appropriate safeguards are in place to maintain a standard of protection equivalent to that described in this Privacy Policy. These safeguards include contractual data-processing agreements incorporating internationally recognised standard contractual clauses, and vendor due diligence reviews conducted by our compliance team.

By registering an account on the ezzi88 Platform, you acknowledge and consent to the transfer of your personal data to international destinations as described in this section, subject to the protections outlined above.

ezzi88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, the Services we offer, or applicable legal requirements. When material changes are made, we will update the "Last updated" date at the top of this page and, where practicable, notify registered account holders via email or an in-platform notification.

Your continued use of the ezzi88 Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to revisit this page periodically to stay informed of how your personal data is managed.

If the nature of any amendment materially reduces your privacy rights or expands the scope of data processing in a way that requires fresh consent, we will seek your explicit agreement before applying the new terms to your existing account data.

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the ezzi88 Data Support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the live chat widget on the ezzi88 Platform. Our Indonesian-speaking support agents can assist with data enquiries in addition to general account support.
• Email: [email protected] — for data access requests, correction requests, deletion requests, or complaints regarding our data practices. Responses within 24 hours for general enquiries; data rights requests resolved within 30 days.

When submitting a data rights request, please include your registered username and the email address associated with your account so that we can locate your records efficiently and verify your identity before processing the request.